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Frequently asked questions
How do I return my order?
If wanting to return an item please contact us at cicadabyayliah@gmail.comPlease provide your - NAME, ORDER NUMBER & REASON FOR RETURNING YOUR ITEM.
ONCE WE HAVE ISSUED YOU AUTHORITY TO RETURN THE ORDER YOU CAN THEN SEND IT DIRECTLY BACK TO US TO THE BELOW ADDRESS -
CICADA BY AYLIAH
37 WHARF STREET
MURWILLUMBAH NSW 2484
Are there any shipping costs?
Yes we offer Standard Shipping & Express Shipping Australia wide. All shipping costs are calculated at check out.
Can I exchange my order if incorrect?
A RETURN WILL ONLY BE ACCEPTED IF WE HAVE BEEN CONTACTED PRIOR FOR AUTHORISATION AND YOUR RETURN IS RECEIVED WITHIN 14 CALENDAR DAYS UPON RECEIVING YOUR ORDER.
* RETURN POSTAGE IS AT THE EXPENSE OF YOU THE CUSTOMER
YOU WILL BE ISSUED AN ONLINE STORE CREDIT ONCE WE RECEIVE YOUR ITEM. YOU WILL RECEIVE YOUR STORE CREDIT TO YOUR EMAIL ADDRESS AT WHICH YOU PLACED YOUR ORDER. STORE CREDITS WILL ONLY BE ISSUED ONCE WE HAVE INSPECTED THE ITEM & IT IS IN ITS ORIGINAL CONDITION.
